Job Description

The Chief Medical Officer (CMO) will provide clinical leadership, strategic oversight, and guidance to medical operations within the Federally Qualified Health Center. The CMO will ensure high-quality, patient-centered medical care across the organization's service sites, promoting clinical excellence, innovation, and effective collaboration.

Reports To: Chief Executive Officer

Responsibilities:

• Ensure the delivery of competent and accurate medical care to all patients. Directly lead and develop improvements in community/patient health and well-being.
• Ensure that the delivery of all health care meets or exceeds:
  • the needs and satisfaction of all patients served
  • all organizational and professional standards
  • all clinical outcomes and related expectations
  • all productivity standards, goals, and expectations
  • all financial metrics associated with the efficient, cost-effective delivery of health care services
• Lead and direct the organization's quality improvement initiatives. Ensure metrics for organizational and clinical outcomes are consistently reviewed, and that the organization is provided with clear guidance and direction on ongoing improvements in the quality of care.
• Manage all functional areas within budgeted guidelines.
• Personally provide care to patients, modeling organizational expectations for quality patient centered clinical care.
• Collaborate with all clinic operation functions to ensure ongoing improvements in clinic productivity, patient satisfaction, and financial outcomes.
• Provide leadership and direction related to clinical collaborative studies, programs, or research related initiatives that improve the lives of our patients as well as the communities in which they live.
• Lead and direct the development, implementation, and monitoring of quality medical care services and initiatives.
• Ensure all medical staff members, including all academic fellows and residents, are properly contracted, qualified, directed, mentored, and motivated to provide high quality medical services and patient care.
• Ensure all patient records, charts, and all related documentation are properly updated and maintained consistent with laws, rules, regulations and best practices.
• Lead and direct the clinical staff to ensure full compliance with all requirements associated with HRSA, NCQA and PCMH standards.
• Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations, including requirements under meaningful use.
• Evaluate and monitor the quality of patient care services including co-chairing the Center's Continuous Quality Improvement Committee.
• Oversees all health provider training programs in conjunction with the Human Resources department.
• Oversees all provider clinical educational and licensure requirements in conjunction with the Human Resources Department.
• Oversee activities related to recruitment and retention of providers in conjunction with the Human Resources department.
• Represent the Center on medical/clinical issues with external agencies and organizations as required by CEO.
• Provide direct patient care in the appropriate clinical unit.
• Assist with grant development and program evaluation as required by CEO.
• Ongoing evaluation of the PMS for efficient and accurate utilization by providers to maximize revenue. Oversees providers' schedules to ensure adequate provider coverage to accommodate demands for medical services and to maximize utilization of exam rooms.
• Oversees and manages providers' productivity in conjunction with the Director of Nursing and Care Coordination and Chief Financial Officer.
• Implements the Center's Clinical Quality Measures to ensure reduction in targeted community health disparities.
• Ensures compliances with FTCA requirement in conjunction with the Human Resources Manager.
  • Provide advice and counsel to all clinical personnel on matters related to clinical care, patient grievances and related issues. Minimize risk and exposures to the organization by monitoring trends, managing issues, coaching staff, and ensuring compliance with all clinical protocols and QA guidelines.
• Manage and ensure favorable relationships within the organization's leadership team. Provide leadership, insights, solutions, and support to all other functions with the organization.
• Manage and ensure collaborative relationships within and among all clinical staff. Develop a culture of health care professionals open and willing to accept an integrated approach to the delivery of services.
• Manage and ensure favorable relationships with the Bureau of Primary Health, HRSA, NCQA, local and state health departments, and other accreditation and related resources vital to the organization's continued success.
• Establish positive working relationships with area hospitals, clinics, physicians and specialists, regulatory bodies, and related organizations. Ensure the organization maintains a strong provider and referral network of hospitals, physicians, and ancillary providers able to meet the medical needs of patients served.
• Develop effective working relationships within the local health care community, as well as with third party insurance resources. Minimize conflict, maximize services, and ensure patients receive consistent care align with the requirements set forth by those through whom they are insured.
• Contribute to the success of the organization as a whole. Identify, develop and pursue business opportunities that support and/or improve outcomes for the organization.
• Act as a principal steward of the organization's resources. Ensure all resources are utilized properly, legally & ethically, and that all those entrusted to manage or represent the affairs of the organization are properly directed and highly effective.
• Support and uphold the mission, vision, values, and policies of the organization at all times.
• Foster a workplace that results in the development of a high-performing team of professionals and staff. Recruit, develop and inspire a highly effective team. Ensure that all staff are properly coached and directed, and that clearly defined measures of performance and rewards are utilized to enhance the individual and organizational effectiveness

Education and Experience

• Licensed to practice medicine in the State of Illinois. 5 years clinical experience.
• 2 years administrative experience in a clinical setting.
• Experience in community based health care setting and excellent interpersonal and communication skills.
• Minimum 5 years of experience managing people.
• Demonstrated success in leading and directing a clinical staff of comparable size and scope.
• Demonstrated expertise related to trends and issues, laws and regulations associated with the delivery of primary health care services.
• Demonstrated success in establishing a wide range of business and professional relationships.
• Demonstrated success in selecting, developing, motivating, and directing high performance teams.
• Experience managing or practicing in ambulatory based clinical services.
• Capacity envision and develop clinical programs consistent with organization mission and a public health care delivery system.
• Demonstrated knowledge of quality improvement/assurance and risk management standards and processes.
• Familiarity and experience with standards and processes established by JCAHO, CMS, PCMH, FQHC practice review processes, and regulatory entities.
• Knowledge of federal regulations governing FQHC/ambulatory clinical staff.
• Knowledge of credentialing process, delineation of clinical privileges and peer review.

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