Job Description

Job Description

Are you ready to make a significant impact in the world of fraud prevention and recovery? As a Fraud Recovery Analyst within our Fraud Client Experience Team, you will be at the forefront of safeguarding our clients' financial interests. This role offers a unique opportunity to engage directly with clients and internal partners, validate transactions, and educate on fraud prevention best practices. Join us to enhance your career growth, develop your skills, and contribute to a culture of trust and collaboration. Be part of a team that values your insights and proactive problem-solving skills and help us deliver exceptional service to our clients.

As a Fraud Recovery Analyst within the Fraud Client Experience Team, you will play a crucial role in managing and maintaining fraudulent claims related to both check and electronic transactions (ACH/WIRE). Your work will help reduce bank losses and enhance client recovery, making a tangible impact on our firm's success and the wider community. We foster a culture of trust and collaboration, where your insights and proactive problem-solving skills are valued. Join us in building strong relationships and delivering exceptional service to our clients.

Job Responsibilities:

• Manage and maintain fraudulent claims related to check and electronic transactions (ACH/WIRE).
• Provide education on payment validation best practices and lookalike domains.
• Authenticate, validate, and process Check Fraud and ACH/WIRE claims.
• Trace monetary funds through other banks and communicate with clients and internal partners.
• Engage internal partners for escalation and prioritize to meet payment cutoffs and service levels.
• Build and strengthen trusting relationships with internal partners and clients.
• Project a confident and professional presence to clients and internal partners.
• Escalate confirmed fraud payments and follow procedures to secure client profiles.
• Accurately document all interactions and support policy development and training materials.
• Partner with leadership and business partners to resolve client issues and meet business goals.
• Perform open-source research and identify patterns/trends in transaction data.

Required Qualifications, Capabilities, and Skills:

• Experience and strong working knowledge of Investigations/Fraud Investigations.
• Ability to communicate clearly and consistently via email and phone.
• Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices.
• Proactive approach to problem-solving and ownership of issues.
• Creative problem-solving techniques to address business issues.
• Excellent time management, organizational, written, and oral communication skills.
• Critical thinking and problem-solving skills to assess and resolve investigation cases.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multitask under minimal supervision and work effectively in a team environment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

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