WHAT YOU'LL DO:

As an Inbound Customer Service Representative , you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include:

• Answer phones in a busy call-center environment
• NO COLD CALLING!
• Maintain positive & timely communication with customers
• Use problem solving skills to answer difficult taxpayer inquiries
• Exhibit patience & understanding when handling taxpayer issues
• Navigate & research between numerous accounts & software programs
• Meet personal, company, & client production goals

SCHEDULE + LOCATION:

• Full-time schedule
  • Monday - Friday, 8 am - 4:30 pm
  • No weekends!
• On-site in our Bangor, PA office
  • Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

• $15.20/hour + monthly bonus opportunity on top of hourly rate!
• NEW HIRE BONUS!
• On the job, paid training to help you succeed
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment

Compensation details: 15.2-15.2 Hourly Wage

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